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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Two shipping options are offered for Skis:

Order Amount Standard Shipping Store Pickup*
All Skis
$25.00 FREE

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup*
Up to $50.00 $5.99 $17.99 $23.99 FREE
$50.01-$100.00 $8.99 $18.99 $24.99 FREE
$100.01-$150.00 $9.99 $19.99 $25.99 FREE
$150.01 and over $11.99 $20.99 $26.99 FREE


Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

All Items picked up at one of our stores are subject MA state sales tax.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

PRIVACY POLICY

Privacy Policy

We value our customers and respect their privacy. That is why we 
provide this Privacy Policy explaining our general online information 
practices and the choices you can make about the way your information 
is collected and used by Competitive Edge.

This Policy is part of our Terms of Use which you may view by 
clicking here. Any capitalized terms used but not defined in this 
Policy are defined in the Terms. YOUR USE OF OUR SITE CONSTITUTES 
YOUR AGREEMENT (or ratification of it) TO FOLLOW THOSE TERMS, 
INCLUDING THIS PRIVACY POLICY. Notice of your ability to obtain and 
also prevent promotional emails. No matter when you provided your 
email address, we only want to send you emails primarily intended to 
advertise or promote commercial products or services ("Commercial 
Emails or "CEM"), if you want to receive them. Accordingly, if you 
decide you do not want to receive them from us you may:

1 -- Follow the instructions at http://www.compedgeskibike.com/
newsletter/unsubscribe/unsubscribe.htm or

2 -- Follow the instructions in any CEM regarding how to stop 
receiving further CEMs. Unless you do so, we will use your email 
address to send you CEMs about us. Please note that regardless of 
your choice, we may send emails that are "transactional or 
relationship messages" as defined in the U.S. "CAN-SPAM Act of 2003" 
or its regulations, and we may also communicate as allowed by law or 
this Policy, including communicating to respond to your inquiries, 
however you make them (e.g., by phone, email or letter). We may also 
continue to send emails until you have completed our change-of-
preference procedures or the law requires us to complete them, 
whichever is earlier. Any decisions to stop receiving CEM will not 
apply retroactively.

Information about our privacy and security practices.

The following topics and information are part of this Policy and are 
incorporated by this reference. Please click on the links to review 
each topic:

# Information we collect that does not personally identify you.
# Information we collect that does personally identify you.
# Access to your data Information about security.
# Notice to P3P Users.
# Children and privacy.
# Information about enforcement of our Policy.
# Information about: Legal Notices.
# Identity Theft.
# Amendment of this Policy.

Information we collect that does not personally identify you

* Our Site collects information which does not personally identify 
you ("NonPII") that is commonly collected on the Internet. For 
example, we collect: the name of the domain and host for your 
Internet access (e.g., AOL, MSN or Earthlink); your computer's 
Internet address, browser software (e.g., Netscape, Internet 
Explorer, Mosaic) and operating system (e.g., Windows or Mac OS); 
dates and times of access or actions; and the Internet addresses you 
left to reach us. We use "cookies" or other technological mechanisms 
(e.g., pixel images etc.) to collect this kind of information. You 
may set your browser to warn you or to block cookies. If you block 
them, however, Site functionality and appearance may change or become 
unavailable.

* We use NonPII for ordinary business purposes, such as to analyze 
Site traffic so that we can optimize or adjust Site structure, 
usability and appeal etc., or to support technologies used by 
visitors. Generally we do not share NonPII with unaffiliated third 
parties other than our service providers and marketing parties, but 
reserve the right to do so.

Information we collect that does personally identify you

* We ordinarily collect NonPII and the types of personally 
identifying information listed in Category Information, depending 
upon your activities at our Site. Click on the link to "Category 
Information" to see those categories. We also collect public and non-
public information from you or third parties for various purposes, 
including (without limitation) to help us gain comfort that we are 
dealing with you instead of someone posing as you, to effect or 
document a transaction, or to share with our Affiliates or others as 
allowed by this Policy.

* We generally will not: Rent or sell to unaffiliated third parties, 
your name and address (postal or email) as part of our general 
"customer list," except as part of a financing or corporate 
transaction (such as a merger, sale of assets or the like); or 
Disclose your credit card or other payment method information 
(subject to the below principles). The above assumes, of course, that 
no fraud or other harm is suspected -- if it is, we may disclose 
information we believe is appropriate.

* Except for what we have said we will not do (see above), we reserve 
the right to use, disclose, share, sell, retain and otherwise deal 
with (collectively "disclose") all information, internally or to 
third parties (including Affiliates), for any lawful purpose or to 
prevent harm to us or others. For example and without limitation, in 
our discretion we may disclose information:

* To address your requests, such as to send you a newsletter or CEM; 
o To communicate with you (or those to whom you make a gift of our 
products) about transactions, related matters or matters that you 
initiate through others; to personalize or enhance transactions; to 
verify, process, store, enforce, investigate and/or collect actual or 
potential transactions or other acts; and to assist or respond to our 
consultants (e.g., auditors and lenders);

* To government authorities or alleged victims of identity theft;

* To our service providers and others wherever located (e.g., credit 
card processors, data base controllers, marketing or advertising 
parties) who help us run or promote our business or products);

* About any matter relating to the Site, transactions, our products, 
or your relationship with us, our service providers or others; * * 
Required or allowed by law. We reserve the right (but do not 
undertake a duty) to notify you of subpoenas or other legal process 
(if allowed). If you do not want us to respond, you need to seek a 
valid court order allowing that, and serve the order on us at least 3 
business days before the response deadline; and o Not listed in this 
Policy but which is not prohibited by law from being disclosed. We 
may do any of this even if you request that we not send you CEM. We 
do not purport to have listed all possible disclosures that we might 
make -- this Policy is intended to help you understand our general 
practices.

* We generally will retain information for as long as required, 
allowed or we believe it useful, but do not undertake retention 
obligations. We may dispose of information in our discretion without 
notice, subject to applicable law.

Access to your data

* You may review the information by logging in with your password at 
the beginning of the check-out process and then listing appropriate 
corrections. Requests for corrections will be processed within a 
reasonable period but will not be immediately effective.

* We may keep a record of all information even if it is changed or 
deleted, and we may use or disclose it for any lawful purpose (such 
as for auditing). You may not change information relevant to the fact 
or integrity of any transaction or act or that we are required to 
keep, and we reserve the right to determine what information may be 
changed. Information about security

* For transactions involving credit cards, we will use secure socket 
layer (SSL) encryption to protect the transmission of credit card 
information when you enter it at our Site. We only use your credit 
card number for processing your order. We do not store it 
permanently. It is possible that our computer cannot recognize the 
coding from your browser and therefore cannot connect with the SSL-
server. You can check if your connection is connected via SSL by 
looking at the lower left-hand corner of your browser window after 
accessing the server. If you see an unbroken key or a closed lock 
(depending on your browser), then SSL is active. You can also double-
check by looking at the URL line of your browser. When accessing an 
SSL server, the first characters of the site address will change from 
"http" to "https".

* Your emails to us are not necessarily secure against interception 
so do not include sensitive information in them - we generally will 
not ask for your credit card number, password or other sensitive 
information in an email and you should assume that if you get such a 
request, it might be fraudulent.

* The access to your personal data is restricted by your password. 
The minimum password length is 6 characters. We recommend that you 
use a variation of letters and numbers instead of common words.

* You agree not to enter or store information on the Site if you (or 
anyone else whose information you enter) desire a higher level of 
security or if you have not obtained consent from the person whose 
information you are storing.

* Neither humans, passwords nor security systems are foolproof or 
necessarily work as intended, including encryption, and people can 
commit intentional crimes, make mistakes or fail to follow policies. 
Although we take what we believe are commercially reasonable security 
precautions, we do not guaranty security. You agree to do what you 
reasonably can to help promote security (e.g., never reveal your 
login-password or make it accessible to others).

Notice to P3P Users

The Platform for Privacy Preferences Project ("P3P") is a standard 
developed by the World Wide Web Consortium ("W3C") that provides an 
automated, machine-readable mechanism for understanding some use of 
your Personal Information by the Web sites you visit. P3P uses a 
standardized set of multiple choice questions covering the major 
elements of a Web site's privacy policy to provide a cross-section of 
how the particular Web site handles some of the personally 
identifiable information of its users. P3P-enabled browsers can 
automatically read this set of preferences made available by P3P-
enabled Web sites and compare this information to the user's own set 
of privacy preferences. For example, Internet Explorer 6.0 requires 
third parties to set cookies to deliver P3P "compact" cookie policies 
with their cookies, and other browsers may use this mechanism soon. 
To enhance your online experience further, the Site is P3P enabled. 
For more information on the W3C and P3P, please visit http://
www.w3.org/P3P/. Given certain limitations in the parameters chosen 
by W3C, however, the P3P mechanisms may not describe Esprit's privacy 
practices in detail or as accurately as this Privacy Policy. 
Accordingly, where discrepancies exist between this Privacy Policy 
and the P3P "compact" policies, this Privacy Policy shall control.

Children and privacy

Like you, we at Competitive Edge are concerned about the safety of 
children. We have no intention of collecting personal information 
from children under the age of 13. If a child has provided personal 
information, a parent or guardian may so inform us by emailing 
info@compedgeskibike.com or calling 1-413-538-7662, and we will use 
reasonable efforts to delete it from our database, subject to 
applicable law and this Policy. For more information about children's 
privacy on the internet, please see http://www.ftc.gov/bcp/conline/
edcams/kidzprivacy/index.html.

Information about enforcement of our Policy

This Policy is part of the Terms of Use for our Site. As a contract, 
we are both bound by those Terms. If you think we are in default, you 
may contact us at Our Legal Notices Address.

Information about: Legal Notices & Identity Theft

* Notices Generally. When you create an account during your checkout 
process we will ask for your email address. Although we may still 
provide notice by posting, if we provide notice by email, we will use 
for all notices, including legal notices, the address you have given us.

* Legal Notices. Subject to applicable law and this section, you: 
Agree that we may send you legal notices by email, including (without 
limitation) notice of subpoenas or the like. You agree to keep that 
address current. You also agree to check for notices posted on the 
Site; and Acknowledge that there is only one of you. Accordingly, you 
agree to send us all legal notices, including (but not limited to) 
any relating to breach, by mailing them to Competitive Edge, 500 Northampton St., Holyoke, MA 01040, Attn: Jim Kennedy. If you send your 
notice by certified mail, return receipt requested, the post office 
will give you proof when we receive it. If a law, nevertheless, 
requires us to accept email notice, call us at 1-413-538-7662 for our 
address established for receipt of such notices (if any).

* Identity Theft. If you or any other person believes they are a 
victim of identity theft entitled by law to request information from 
us, write us at Our Legal Notice Address and also provide all 
Required Information. We will supply without charge the information 
legally required to be disclosed that we then have, subject to 
applicable law and reserving all of our rights and defenses.

Submitting A Claim for Identity Theft

If you or any other person believes they are a victim of identity 
theft entitled by law to request certain business records in our 
control ("Claimant"), we will attempt to verify the claim as allowed 
by law. Claimant needs to do all of the following: 1. Information 
about the Transaction. Write us at Our Legal Address and include in 
the letter the following information about the transaction that 
Claimant knows or can readily obtain: (a) the date of the transaction 
or other relevant act; (b) any other identifying information such as 
an account or transaction number; and (c) other information 
reasonably relevant to the transaction alleged to result from 
identity theft; and 2. Information about Claimant. Include in the 
letter information that identifies Claimant, including: # a 
government-issued identification card such as a driver's license. 
Claimant may send us a copy but we reserve the right to have Claimant 
physically present it to us or our agent; and # personal information 
about Claimant of the type that was provided by the alleged identity 
thief, or of the type that we typically require for transactions, 
including Category Information; and 3. Affidavits and Police Report. 
Include with the letter: # a properly completed and executed 
affidavit of fact on a form acceptable to us. If we develop our own 
form, we will post it for Claimants to download and sign before a 
notary public; if no form is posted, Claimant may use the 
standardized form available at the time of Claimant's request from 
the FTC; and # a copy of the police report evidencing the claim of 
identity theft; and 4. Authorization for Sharing with Law 
Enforcement. If Claimant wants us to provide the records we provided 
to Claimant to a law enforcement agency or officer investigating the 
identity theft, Claimant must specify in the letter who that agency 
or officer is and supply their proper mailing address. Even without 
specification, we may still provide the records (in our discretion) 
if Claimant has otherwise authorized that agency or officer to take 
receipt of the records. We reserve the right to require without prior 
notice, more, less, or different information that applicable law may 
allow from time to time. Once we receive all required information, we 
will provide records as required by law (subject to our rights and 
defenses). If we are required to comply with laws other than federal 
law, Claimant's rights and ours may vary from the above.

Amendment of this Policy

We reserve the right to change this Policy in our discretion in 
accordance with the provisions regarding amendment in the Terms of 
Use. CATEGORY INFORMATION

We only use your credit card number for processing your order. We do 
not store it permanently.

** ** We reserve the right to add, delete or alter categories from 
time to time. ***

Competitive Edge Terms of Use.

Thank you for visiting Competitive Edge' web site

Use of this website, and any information distributed in conjunction 
with this website, including use of our shopping cart services, is 
offered to you on your acceptance of these Terms of Use, our Privacy 
Policy and other notices posted on this website. Your use of this 
website or of any content presented in any and all areas of the 
website indicates your acknowledgment and agreement to these Terms of 
Use, our Privacy Policy and other notices posted on this website. If 
you do not agree to be bound by and comply with all of the foregoing, 
you may not access or use our services, or website. We suggest you 
print a copy of each of these documents for your records.
Competitive Edge shall have the right, at its sole discretion, to 
modify, add or remove any terms or conditions of these Terms of Use 
without notice or liability to you. Any changes to these Terms of Use 
shall be effectively immediately following the posting of such 
changes on this website. The most recent version of these Terms of 
Use may always be found at http://www.compedgeskibike.com. You agree 
to review these Terms of Use from time to time and agree that any 
subsequent use by you of this website following changes to these 
Terms of Use shall constitute your acceptance of all such changes.
These Terms of Use were last modified on July 1, 2006.

 

Copyright 2016 Competitive Edge Ski and Bike. All Rights Reserved.